The Commerce Department’s National Institute of Standards and Technology (NIST)
has named Mary Beth White-Jacobs, President and CEO at Black River Memorial
Hospital in Black River Falls, Wisconsin, to the Board of Examiners for the 2019
Malcolm Baldrige National Quality Award.
The Baldrige Award is the nation’s highest
honor for organizational innovation and performance excellence.
Appointed by the NIST Director, examiners are responsible for reviewing and evaluating
applications submitted for the Baldrige Award, as well as other assessment-related
tasks. The examiner board is composed of more than 325 leading experts competitively
selected from industry, professional, trade, education, health care, and nonprofit
(including government) organizations from across the United States.
Those selected meet the highest standards of qualification and peer recognition,
demonstrating competencies related to customer focus, communication, ethics, action
orientation, team building, and analytical skills. All members of the board must take part
in a nationally ranked leadership development course based on the Baldrige Excellence
Framework and the scoring/evaluation processes for the Baldrige Award. They must
also complete an independent review of a Baldrige Award application or another
comparable examiner task.
In response to her appointment White-Jacobs said, “Having seen the benefits of using
the Baldrige Criteria for our organization, I wanted the opportunity to give back to others
using the criteria to improve their businesses. Most examiners are volunteers and the
program relies on our willingness to use what we know to assist others.”