Whether you are going on a spring break trip this month or planning ahead
for a summer getaway, it is important to prepare so you know what to do if issues occur. The
last thing anyone wants to deal with while on a vacation is a business dispute, scam, or identity
theft, but understanding how to handle these situations can help you keep your cool, resolve
the issue quickly, and protect the rest of your travel plans.
“Nobody wants to take time out of their vacation to deal with unexpected complications,” said
Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) Secretary
Randy Romanski. “Consumers should prepare for the worst while they hope for the best. Even
a few simple preventative measures could be the difference between a minor inconvenience
and an urgent issue that takes hours or days to fix.”
DATCP recommends that consumers take simple precautions to protect themselves when
traveling.
- Verify your arrangements. Call businesses where you have reservations before your
trip begins to confirm they are ready for your visit. - Clean out your wallet. Remove unnecessary cards and unneeded documents
containing personal information. Never travel with your Social Security card. - Pay by credit card. By allowing you to dispute charges, this payment method offers
more protection than cash or checks. - Ask about mandatory resort fees. Extra costs, often called “resort fees,” can add to
the nightly cost of your stay. Be sure you understand the full cost of your lodging. - Be wary of public Wi-Fi networks. These may be fake networks set up by criminals
who use it to access your device and track your activity. - Put details in writing. Document all details such as confirmation numbers, booking
times, addresses, costs, and cancelation and refund policies.
In recent years, industries like lodging, airlines, and car rentals have faced difficulties that may
still affect service. Consumer complaints are often the result of lack of disclosure or
miscommunication between the business and the consumer. However, consumers could
encounter non-refundable deposits, minimum time requirements, advertised amenities bein
unavailable, or overbilling. Policies vary, so ask questions when you reserve a room, book a
flight, or purchase tickets to events and attractions. Request reservation information in writing.
If you are reserving lodging through an online marketplace or other rental unit service like
Airbnb or Vrbo, be wary of scammers who post fake listings to entice vacationers. Although
these fake listings are prohibited by the company’s terms of service, it can be difficult to
identify and remove them before a consumer falls victim to the fraud. Always book through a
legitimate company that can issue refunds if anything goes wrong and look for properties with
free cancelation policies. If possible, check the property’s website and listings on other
platforms to identify differences that could indicate a scam.
For more information and consumer protection resources or to file a complaint, visit DATCP’s
Consumer Protection webpage at ConsumerProtection.wi.gov or call the Consumer Protection
Hotline at (800) 422-7128.